Returns

What If I Want to Make A Return Or Exchange?

We offer a 30 day no quibble return policy from the date that you receive your order, provided that the goods are returned in a saleable condition. This is in line with The Consumer Protection (Distance Selling) Regulations 2000.

We are happy to refund or exchange your order, but we cannot issue credit onto your customer account at this time.

If you are unhappy with your goods, you can return them for a full refund, providing they are in a saleable condition, within 30 days of receipt. Please remember to include a brief note to explain the reason for return.

How Do I Return An Item?

The buyer is responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your items go missing. Please send them to:

LepidoliteMoon Returns

21 Barley Close, Rugby, Warwickshire, CV21 4HA

If you require an exchange, make sure you include details of the product you want in your returns parcel.

My Item Is Damaged, What Do I Do?

Should you receive a faulty item, please email us using our contact form here and select "Damaged Item in order" and we will be more than happy to reissue your postage costs and offer you either a full refund or a replacement.

When Can I Expect My Refund?

Once we have received your item, we will process the refund. This should appear on your bank statement within 5 working days.

How Do I Exchange My Item?

Please email us using our contact form and select the option "Return and item" and we will be more than happy to exchange your item for you. Once your item has been returned to us, we will send your new item to you.